Terms of service

Welcome to WonderSquad. By placing an order through our website, you agree to the terms below.

1. About Us

WonderSquad is a UK-based brand creating premium dog accessories and lifestyle products.
Our trading name: WonderSquad
Email: hello@wondersquad.co.uk
Registered in the United Kingdom.

2. Use of Our Site

By using our website, you confirm that you are at least 18 years old and agree not to misuse or copy any part of the site or its content. We may update or withdraw the site at any time.

3. Products

We make every effort to display colours and images accurately, but product colours and materials may vary slightly due to screen differences or material variations.

4. Orders & Payments

All prices are shown in GBP unless stated otherwise and include VAT where applicable.
An order is accepted once payment has cleared and you receive a confirmation email.
We reserve the right to cancel or refuse orders at our discretion.

5. Shipping & Delivery

We ship worldwide from the United Kingdom. Delivery times vary depending on your location.
We are not responsible for delays outside our control (for example, customs checks or courier issues).

6. Returns & Refunds

Please refer to our separate Returns & Refunds Policy for full details.
Personalised and made-to-order items are excluded from returns unless faulty.

7. Personalised & Made-to-Order Products

Items from our Squad Bowls range, including The Slow Feeder, The Classic, and The Stainless, are made or personalised to order and cannot be cancelled, returned, or refunded once production has begun, unless faulty.

8. Intellectual Property

All content on this site — including logos, images, product names, and text — is the property of WonderSquad. You may not reproduce or distribute it without our permission.

9. Limitation of Liability

WonderSquad is not liable for indirect, incidental, or consequential loss arising from use of our products or website, except where such liability cannot be excluded under UK law.

10. Governing Law

These terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.